Yeastar Contact Centre
Built for Australian Service Teams
Voice, chat, email and social channels in one platform. Advanced queues, analytics, wallboards and CRM integration - fully managed by PBX Blue.
Features for Modern Contact Centres
Everything your service team needs in one platform.
Advanced Voice Queues
Skills-based routing, priority queues, overflow, callback and outbound dialler.
Digital Channels
Chat, email, SMS and social messaging unified into the agent workspace.
Agent Management
Agent states, wrap-up codes, scheduling and performance dashboards.
Analytics & Reporting
Real-time and historical reports on service level, abandon rate, handle time and satisfaction.
Quality & Coaching
Call and screen recording, whisper, barge-in and evaluation forms.
CRM Integration
Salesforce, HubSpot, Zoho and custom CRM screen-pop and activity logging.
Deployment & Management
Cloud, appliance or hybrid - fully managed by PBX Blue.
Cloud or Appliance
Yeastar Contact Centre can be deployed alongside Yeastar Cloud or P-Series. PBX Blue will recommend the right architecture for your agent count and channel mix.
PBX Blue Managed Service
We configure queues, IVRs, routing rules, wallboards and CRM connectors. Ongoing changes are handled by our Sydney support team.
Transform Your Contact Centre
See how Yeastar Contact Centre can improve service levels and agent productivity.