Contact Centre Solutions
For Australian Businesses
We design, deploy and manage the right contact centre for your service team — whether that's a full omnichannel platform, a Teams-native experience, or support for your existing setup.
Contact Centre Solutions
We select and manage the right contact centre platform for your service team and existing systems.
Omnichannel Contact Centre
Serious service desks and sales teams.
Included Capabilities
- Voice, chat, email and social channels
- Skills-based routing and priority queues
- Real-time wallboards and analytics
- Call and screen recording with quality tools
- CRM screen-pop (Salesforce, HubSpot, Zoho)
- Works with leading PBX platforms
Ideal For
Service desks and sales teams that need voice, chat, email and social channels in one agent workspace.
Works With
Salesforce, HubSpot, Zoho and leading PBX platforms for screen-pop, click-to-dial and automatic activity logging.
What You Get With PBX Blue
End-to-end contact centre management from PBX Blue.
Analytics
Queue performance, agent activity and customer journey reporting.
Quality Management
Recording, evaluation forms, coaching and compliance controls.
Omnichannel
Manage voice, chat, email and social in one agent workspace.
Voice Routing
Skills, priority, overflow, callback and outbound dialling.
CRM Integration
Screen-pop, click-to-dial and automatic activity logging.
Managed Deployment
PBX Blue designs, configures and supports the platform.
Use Cases
Contact Centre in Action
Specific contact centre scenarios where PBX Blue delivers measurable results.
Customer Support Teams
Skills-based routing, priority queues and screen-pop CRM help agents resolve issues faster with fewer transfers.
Sales & Telesales
Real-time wallboards, call recording and outcome reporting give managers visibility and coaching data.
Omnichannel Help Desks
Voice, chat, email and social channels in one workspace so nothing falls through the cracks.
Bookings & Reservations
IVR self-service, callback options and overflow handling keep lines open during busy periods.
Contact Centre
Omnichannel Service, Built for Australian Teams
Bring calls, live chat and support queues together in one place. PBX Blue builds contact centre solutions that give Australian teams full visibility, faster response times and happier customers — on the devices they already use.
