Teams Contact Centre
Solutions for Australian Teams
Keep agents inside Microsoft Teams while adding contact centre-grade queues, analytics and omnichannel capabilities. PBX Blue selects, deploys and supports the right ISV.
How It Works
Teams-native contact centre, deployed by PBX Blue.
Teams-Native Queues
Agents handle calls and chats directly within the Teams client. No separate app to learn. Queues, auto-attendants, hold music and overflow work through certified Teams contact centre ISVs.
Reporting & Wallboards
Real-time dashboards for supervisors showing queue lengths, wait times, service levels and agent status. Historical reporting for staffing and performance reviews.
Security & Compliance
Inherits Microsoft 365 security, identity and compliance controls. Call recording with retention policies aligned to your industry requirements.
PBX Blue Wrap-Around
We assess your Teams Phone environment, recommend the right ISV, configure routing and train your agents. Ongoing licence management and Australian support.
Typical Scenarios
Teams Contact Centre is a great fit when...
Small service teams already using Teams Phone who need basic queues and reporting.
M365-first organisations that want to avoid a separate contact centre application.
Teams that require chat, email and social alongside voice in a single pane.
Businesses needing quick deployment without on-premise infrastructure.
Need richer PBX or contact centre features?
Yeastar Contact Centre may be a better fit for advanced requirements.
Add Contact Centre to Your Teams Phone
PBX Blue will help you choose, deploy and support the right Teams contact centre solution.